This has been noted and will be addressed internally to ensure such over sights do not recur in the future. We are saddened to hear that the remedy that should have been offered to you as compensation was not delivered. As an establishment dedicated to the comfort of our guests, this is clearly subpar to the excellent service we strive to offer. For the inconvenience you endured on the first night having to sleep in a room with one bed instead of two, we are genuinely sorry. While it's great to hear that you found the location of our hotel convenient, with its close proximity to popular attractions like the Walk of Fame, Ovation and Hollywood Bowl, as well as within short Uber rides to the Hollywood sign, Universal Studios and WB studios, it's disappointing to learn of the issues you encountered during your stay, leading to a not so memorable experience. We had to catch and early flight so we made it a point to be there as soon as it opened but nothing was set up and when we left to airport at 6:20 am they were still setting up breakfast buffet.…Īriana, thank you for taking your time to give detailed feedback about your stay. On the last day however we were disappointed because we had our last vouchers to eat our breakfast we only got to eat some toast because the kitchen was not ready at all when it was supposed to open. Also short Uber drives to the Hollywood sign and Universal Studios as well as WB studios. The location of the hotel is great! Walking distance to Walk of fame, Ovation and Hollywood Bowl. The rest of the week was ok with the exemption of a couple small inconveniences like no omelette available on one day and the hot tub being repaired on another day. I had to sleep with my 6 ft 200 lbs teenager! The next day I requested to be moved and even though they said we would be compensated we were not. In the first night they did not have our room ready with 2 beds so they placed us in a 1 bed room. We stayed at the Hilton Garden Inn Hollywood for 7 days/ 6 nights. Hotels near Marinello Schools of Beauty.Hotels near Make-up Designory Burbank, CA.Hotels near InterCoast College - Burbank, CA.Hotels near Joe Blasco Makeup Artist Training Center Hollywood.Hotels near American Film Conservatory Los Angeles, CA.Hotels near Bob Hope Airport Train Station.
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